Mold Inspector Support

Contact

• Support email: [SUPPORT EMAIL]
• Privacy questions: [PRIVACY EMAIL]

When requesting help, include the app version, iOS version, device model, the screen or workflow involved, and the exact message shown. Do not send client records, property photographs, laboratory results, or other confidential inspection data unless support specifically requests the minimum information needed and you are authorized to share it.

Requirements

• iOS 18 or later.
• LiDAR room scanning requires a compatible iPhone or iPad.
• A device without LiDAR can still create inspections and areas, use the sample-room workflow, document evidence, and export reports.
• Camera permission is required only for scanning and in-app photo capture.

Common fixes

A room scan will not start

Confirm camera access in Settings > Privacy & Security > Camera, move to a well-lit area, and ensure the device has LiDAR. If LiDAR is unavailable, continue without a scan or use the sample room.

A photo cannot be saved

Keep the app open, confirm adequate device storage, and retry. An imported image must be a readable PNG or JPEG. Photos captured during an interrupted scan can be saved before retrying the room scan.

An inspection or profile change was not saved

Keep the app open and retry after checking available device storage. Do not force-quit until the app confirms the save. Export a restorable backup once the record is current.

A backup will not restore

Select an unmodified .moldinspection backup created by Mold Inspector. The app rejects damaged archives, unsafe filenames, incomplete photo manifests, unsupported versions, and files larger than 1 GB without changing existing inspections.

A PDF report looks incomplete

Review the inspection’s property, client, inspector, area, finding, reading, sample, photo, summary, recommendation, and limitation fields before exporting again. Report branding is copied into an inspection when it is created so historical reports keep their original inspector identity.

Restore Purchases finds nothing

Confirm the device uses the same Apple Account that made the purchase, then try again with a network connection. Plans and purchases remain unavailable until a paid offering is released through the App Store.

Protecting field records

Inspection data is stored locally. Export a restorable backup after each visit and keep it in storage approved by your organization. Review recipients before sharing PDFs, photographs, or backups.